Contact Center

Cisco Collaboration

Build a digital workplace with Unified Communications and Collaboration platforms to enable our clients
to enrich business productivity from any where any time with any device across the globe.

Cisco Security

At POA Solutions, we plan end to end security in every offering.

Cisco Webex

Transform your collaboration experience with Cisco Webex

info@cisco.poasolutions.com

P.O. Box 1085 Parker Colorado 80134 USA

Deliver Better

Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time.

Flexibility

Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction.

Reliability

Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution.

Introduction

Webex Contact Center is a next-generation cloud contact center solution inspired by customers and architected for business. Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Webex Contact Center’s best-of-breed platform architecture brings your business the innovation, flexibility, scalability, and agility of the cloud without sacrificing security. As a cloud-based subscription, Webex Contact Center enables rapid time to market and time to new revenue while minimizing upfront capital investment.

Deliver the best customer experiences, every time.
Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution.

Deliver better, smarter experiences

Create customer delight

Improve business outcomes

Four reasons to choose Cisco Contact Center

Portfolio from a trusted brand

POA offers a vast portfolio of products, including contact center, calling, meetings, team collaboration, and devices.

Flexible cloud migration

Cisco Collaboration Flex Plan offers on-premises, cloud, and mix options with common UX and provisioning that let you migrate at your own pace.

Unified open platform

Our open, flexible cloud architecture allows customization and application integrations, as well as seamless management and user experiences.

Intelligent journeys

Cisco Contact Center solutions provide AI-powered cognitive agent and customer experiences, and an in-depth view of your customer's journey.

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Successful Work

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Happy Customers

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Creative Idea

Routing and Queue Management

Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability.

Automatic Call Distribution

Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more.

Reporting and dashboards

Real-time and historical operational dashboards help maximize performance and productivity by cross-analyzing customer and agent activity with business results.

Email and chat capabilities

Create standard email response templates and automated email routing rules based on subject line. Secure, AI-powered chatbots allow for 24/7 self-service

Built for the future of customer experience

The all-new Webex Contact Center gives customers the answers they need in the channel they prefer, all with exceptional speed and accuracy. So they can reduce the stress in their day.

Webex Teams Webex Calling Webex Rooms & Devices

Easily connect and collaborate with your teams through messaging, file sharing, digital whiteboarding, and 1:1 video calling.

Bring your business phone system to the cloud so you can make and receive calls on any device.

A range of devices that provide an all-in-one collaboration experience for your personal desk or conference room.

Testimonials

To review means to look back over something.

It’s always a joy to hear that the work I do has been positively impacted our clients and that they are happy to share their great experience.

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Get in touch for any kind of help and informations

Our head office address:

3556 Hartford Way Vlg, Mount Pleasant, SC, 29466, Australia.

Call for help:

(734) 697-2907
(843) 971-1906

Mail us for information

noreply@envato.com
noreply@consultio.com

Pricing

We’re a global stakeholder relations and consultancy.

Collaborate Consulting exists to find the place where to being seemingly disparate interests meet. From that point of the connection, we create platforms.

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